Dropbox Videos Won't Play? How to Fix Dropbox Video Not Playing Issue Easily

Updated on Dec 27, 2024

Q: "I have a few videos stored on Dropbox, but now these Dropbox videos won't play. They just show a wheel that seems to imply something is loading, but the videos never play in the end."
Have you ever encountered a similar problem of Dropbox videos not playing correctly? If so, you are not alone. This article will introduce you to two common situations where Dropbox videos won't play and provide you with solutions to quickly solve the problem. As the issue is commonly caused by unsupported video format or codec, get this all-purpose utility to fix it easily:

https://www.videoconverterfactory.com/download/hd-video-converter-pro.exe hd-video-converter-pro.exe

Nowadays, many people use Dropbox, an online storage service for file backup. By using Dropbox, you can have access to your files anywhere. The built-in Dropbox video player allows you to preview the stored video files directly. However, there are times when your Dropbox videos won't play. If you encounter the playback issue, keep reading to learn the possible causes and corresponding solutions.

Case 1 - Dropbox Videos Won't Play in Your Account

Q: "I can't play my .mod files in my Dropbox account that were working on my hard drive before I uploaded them. Is there anything that could be done to fix it as I need the Dropbox video streaming online for some cases."

A: I guess you should see the prompt ".mod files can't be reviewed." This is because MOD is not a Dropbox-supported file type . You can view the full list of Dropbox video formats from its official website: https://help.dropbox.com/files-folders/sort-preview/file-types-that-preview#video

Solution: Convert Unrecognized Videos to Dropbox Supported Format

To convert your video to a Dropbox-compatible format, a reliable audio and video conversion tool is a must. HD Video Converter Factory Pro is considered a wise choice to solve the issue of Dropbox video failed to load issue. With support for over 600 device, audio, and video outputs, you can easily convert videos to any format you need, such as converting MOD to MP4, 3GP, ASF, MPG, MKV, MOV, AVI, or other Dropbox-supported video type for compatibility. Now, free downloadfree download the full-featured video converter to start the conversion.

Steps to Convert Video/Audio to Dropbox to Fix Dropbox Videos Won't Play Issue

Step 1: Import Videos into the Program

Take the unsupported MOD files as example, you can convert MOD to a Dropbox video format like MP4 to quickly solve the video not playing issue.

Free download Free download and install HD Video Converter Factory Pro on your PC. Launch it and select Converter icon, then, click on Add Files to load your .mod videos. You are also allowed to simply drag and drop .mod files into the program.

Step 2: Convert MOD to Dropbox Supported Format

Head over to the Output Format section on the right and then you will see the output format menu. Select one Dropbox supported video format under the Video tab. For instance, choose MP4 to convert MOD files to MP4 format so that you can watch videos on Dropbox.

Step 3: Finish MOD to MP4 Conversion

After that, set the output path of the converted MP4 file and finally, press the blue Run button to run the process. It only takes a few seconds to finish the MOD to MP4 conversion. When the conversion is done, upload your video to Dropbox and enjoy a hassle-free playback.

Case 2 - Dropbox Video Not Playing after Downloading to Computer

Q: "My MKV plays on Dropbox but when I download it to my computer, it does play without sound. Please advise."

A: MKV is just a video container format that can contains a variety of audio and video codecs. This situation is most likely caused by the lack of MKV audio codec in the system.

Solution: Try other third-party MKV players, such as VLC, DivX Player, Pot Player, etc., with rich codecs to support most audio and video playback. Of course, you can also use the video converter recommended above to convert MKV to MP4 or other popular video formats.

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Apart from the above two cases, some users have also complained that the media in Dropbox keeps loading or playing the audio only without the image showing up. In such cases, the following two ways have been proven to be working:
Way 1 # Try a different browser to open the video in Dropbox.
Way 2 # Make sure that your Dropbox is up to date.

Well, that's all about how to fix the Dropbox videos won't play issue. The recommended video format converter here can not only fix Dropbox video not playing problem but also cater to your other multimedia needs such as editing, compressing, downloading, screen recording, GIF creation, and more. Free download it and give it a shot today!

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