Canva Not Uploading Video? 11 Best Ways to Fix it!

Fail to upload your videos to Canva for editing? It’s annoying but easy to fix. Here, this article will explain the reasons behind this “Canva not uploading video” error and explore 11 solutions to fix it. Please read on.

Canva is a powerful graphic design tool loaded with a broad range of layouts and templates for creating visual content. It also offers a simple drag-and-drop system and enables users to create a video from scratch. But sometimes, Canva fails to upload your video. This issue may occur due to incompatible file format, unsupported video size, limited account storage, web browser problems, and so on.

In the next part, let’s see how to fix the Canva not uploading video error.

If your file format and size meet the requirements, the problem may lie in other aspects. For instance, having spaces or strange symbols in the file name or extension could cause Canva not to handle the video properly, leading to the upload error.

This is easy to fix. Follow these practices to ensure a smooth upload process:
1) Replace spaces with underscores (_) or dashes (-) in file names to separate words;
2) Instead of unusual characters, stick to letters and numbers;
3) Keep the file name as simple as possible.
4) Make sure there is no space in file extension.

The network condition can also affect video upload process. Without a reliable internet connection, you may have trouble in uploading your video on Canva, especially when processing high-definition videos.

Depending on the Canva account plan you have, the storage size varies. If your storage is full, you can’t add new video file to Canva until you delete old uploads.

Canva Free: 5GB
Canva Pro and Canva for Teams: 1TB
Canva for Education and Canva for Nonprofits: Up to 100GB.

You can take these steps to fix the uploading issue caused by full storage:

• Go to the homepage of Canva, and click Projects on the left panel.
• Then select your name from the Owner drop-down list.
• Next, check the old uploads you want to delete and select Move to the trash.

If you’re experiencing the Canva not uploading video issue, there might be something wrong with Canva status. To check if there are any incidents affecting uploads or other features, you can visit Canva’s status page.

But if all systems are operational, then the upload issue might be caused by something else.

Often, clearing browser cache and cookies is a simple and quick step to resolve upload errors. Here’s how to fix the Canva not uploading video issue by deleting cookies and cache in two commonly-used browsers:

Google Chrome

• Open Chrome and click on the three-dot menu in the top right corner.
• Select Clear browsing data.
• Choose a time range, such as All time.
• Check the boxes for “Browsing history” “Cookies and other site data”, and “Cached images and files”.
• Finally, click Clear data.

Mozilla Firefox

• Open Firefox and click on the menu button (three horizontal lines) in the top right corner.
• Select History > Clear recent history.
• Choose a time range, such as Everything.
• Check the following Cookies and Cache boxes.
• At last, click OK.

Clearing cookies and cached data can be an easy attempt to fix the upload issue, but it comes at a cost - you will lose all the login information for the websites you have visited. However, there is a workaround that can help you avoid this problem. You can visit Canva using an incognito or private window. This way, you can bypass the cookies, cached files, or site data from your regular browsing session and use Canva without any issues.

Some privacy, security, adblocking, or download plugins might conflict with the upload process. Disabling them temporarily or whitelisting them can be helpful.

Issues with videos not uploading to Canva can also be caused by using an outdated browser. Therefore, always keeping your browser up-to-date is essential for a smooth and secure upload experience.

If updating your current browser is not an available option, consider trying a different browser to see if the Canva upload works.

If none of the above methods work, you can reach out to the support team of Canva for assistance.

That’s it! We’ve covered 11 troubleshooting tips to help you solve the Canva video upload error. By following these steps, you’ll be able to fix the issue effectively and get your videos uploaded to Canva in no time.