Q: I'm using a USB hard drive that contains MKV files and I plan to play them on my Samsung TV. In some files I'm getting a message that the audio is not supported and the movie runs without sound. Why?
A: There are two situations about the playback issue. One is no video image, the other is no sound, which is caused by either the video codec not supported Samsung TV or the audio codec not supported Samsung TV. Despite a fact a specific video format is officially supported by Samsung TV, it still won't work properly. The truth is, if the Samsung TV cannot recognize the audio codec in a video, it will fail to decode the audio track. Therefore, to fix the audio codec not supported Samsung TV issue, you just need to change the audio codec in the video to Samsung TV supported audio format.
In addition to the unsupported audio codec cause, if your video files are corrupted, then Samsung TV and even other devices will all fail to play them.
Also, outdated Samsung TV hardware/firmware can cause the “Samsung TV play video no sound” issue.
But don’t worry, this post will give more solutions to help you fix the issue.
WonderFox HD Video Converter Factory Pro is a professional yet easy-to-use Samsung TV video converter specilized in fixing either video or audio format incompatibility issue. With the rich built-in video/audio encoders, you can simply solve audio codec not supported Samsung TV problem in a few mouse-clicks. Download this go-to application, and follow the tutorial to sort it out!
To fix the issue that audio codec is not compatible with Samsung TV, WonderFox HD Video Converter Factory Pro is the simplest solution. This program features a variety of video and audio encoders that can help convert videos/audio to over 500 digital formats & devices, so that it's totally a snap to change audio format of a video, such as converting DTS to AC3, AAC to AC3, AAC to MP3 and more. Next, I will take MKV as an example to demonstrate the specific steps of changing Samsung TV audio codec in detail.
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Before starting changing Samsung TV codec, please free download free download and install this converter on your computer.
After installing the software, double click the software on the desktop to launch it. Enter Converter option, then click Add Files to add MKV files that won't play audio in Samsung TV or drag and drop the files into the conversion window.
Firstly, press the Output format button on the right side to open the full list of 500+ configured presets and choose MKV format under Video category. Then. hit Parameter Settings button below the Output format button. Now, head to the Audio Settings section to open the Encoder list and select AAC codec. Lastly, hit OK button to save changes. You can also see other videos and audio parameters, and you can change them as you wish, for instance, changing video resolution, bit rate, aspect ratio, choosing audio channels, etc.
OK, firstly, click on the inverted triangle icon to set the output folder, then you can start to convert audio codec to the best Samsung TV codec. Just press Run button to launch the conversion process. With the help of this tool, you can convert videos to audio and increasing video volume.
Solution 1. Install a Third-party Media Player on Samsung TV
Besides using the Samsung TV built-in media player to play your videos, you can also try to download a more powerful media player like VLC on your Samsung TV. VLC media player supports almost all video/audio formats and codecs that can help you play videos on Samsung TV without issue.
Solution 2. Try Video Repair Tools
If you fail to play your video files on Samsung TV and any other devices, try to use a video repair tool to fix your corrupted or damaged video files.
Solution 3. Update Samsung TV Firmware/Hardware
Sometimes, your Samsung TV might not recognize new codecs, causing the audio codec not supported issue. In this case, you can try to update the firmware or hardware to solve the issue.
Step 1. Press “Menu” on your Samsung TV and go to “Settings”.
Step 2. Select “Support” and then “Software Update”.
Step 3. Press “Update Now” to check for available firmware updates.
Step 4. Follow the on-screen workflow to install the update.
Now, audio codec not supported Samsung TV issue has been fixed easily. With the similar steps, you're able to fix video codec not supported Samsung TV as well. Wait a minute, this all-in-one application can bring you more surprises, helping you download, record, compress, edit and convert video and audio like a Pro. Now simple hit the download button below, it won't let you down, I promise!
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