[Solved] MEGA Video Not Playing on iPhone and Other Devices

As a file hosting service, MEGA is known for its security and encryption. Many users may use this app to backup files, sync files across different devices, or share files with friends.

It also has a built-in media player that allows users to directly play videos within the MEGA app. However, some users find that the uploaded video doesn't play. If you also encountered this issue, you're in the right place. In this post, we share the causes of this playback problem and offer some simple fixes to help you play MEGA videos on iPhone, Android, or other devices without issue.

If your MEGA videos fail to play, just follow this part to learn the possible reasons.

Since MEGA is playing videos from the cloud rather than keeping them offline on your device, the internet connection is vital for smooth playback. An unstable network connection may cause lagging, buffering, etc. when playing videos, especially those large videos.

Though MEGA supports most popular video and audio file formats by default, the video not playing issue can still be caused by the unsupported video format or codec. According to MEGA's supported format list, formats like MTS, MXF, etc., and some advanced codecs are not supported for playback in MEGA.

The videos you uploaded to MEGA may be damaged files that cannot be played on any platform. Moreover, if the videos are unfinished or incorrectly uploaded to the MEGA app, they can also be corrupted and refuse to play.

The outdated app version may contain some potential bugs that have a negative influence on video playback. If your MEGA app hasn't been updated for a long time, it may be lacking some codec or format support to play your videos.

For users who are using the MEGA service online, browser compatibility may also cause video playback issues. Not all browsers support MEGA's built-in media player and the outdated browser version may also have bugs to play videos. Moreover, some plug-ins installed on the browser or the browser security settings may conflict with the MEGA built-in media player, causing the video playback issue.

Though MEGA stores video files in the cloud, adequate processing power and temporary storage (RAM) are still required to perform smoothly. If your device is running out of memory or has overwhelmed many background apps active, videos may stutter, lag, or fail to play.

Moreover, too much MEGA app cache may also cause limited storage space and then video not playing issues.

The above are the main reasons why MEGA videos are not playing. But don't worry, the following part will show you how to fix MEGA videos not loading.

As the MEGA video is playing on the cloud, a poor internet connection may cause various playback issues. Therefore, check if your internet connection is stable enough to handle video playback.

✍️ Steps to check internet connection:

• 1️⃣ Switch internet connection from WI-FI to mobile data or vice versa;
• 2️⃣ Restart your router or connect to another Wi-Fi network.

MEGA doesn't support all video formats. Though you can upload various files to MEGA, its built-in media player cannot identify and play all video (audio) files, thus leading to the video not playing issue. You can first check the video format. If MEGA doesn't support the video, use a video converter tool to change the video format to a popular one, like MP4.

✍️ Steps to check video format:

• 1️⃣ Right-click on the video file;
• 2️⃣ Select info to check the file type.

How to change the video format?

WonderFox HD Video Converter Factory Pro is a professional and reliable video converter that allows you to easily change the video file format even if you have no experience. It supports all popular and even rare video formats and offers 600+ output options. You can line up multiple videos and batch convert them with one click.

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✍️ Step to change the video format for MEGA

• 1️⃣ Launch Free HD Video Converter Factory Pro and open the Converter module.
• 2️⃣ Click + Add Files to import the videos not supported by MEGA.

• 3️⃣ Expand the right-side output format page and select MP4 or other MEGA-supported formats.
• 4️⃣ Hit the ▼ button to specify an output path and press Run to start the conversion process.

In some cases, the uploaded videos may be corrupt. You can use a video repair tool to fix the corrupt or damaged files. If the videos are downloaded from some sources, you can also delete the original videos and then re-download the videos properly.

To ensure good performance for the MEGA app, update or reinstall it to avoid potential bugs and get the latest format/codec support.

✍️ Steps to update/reinstall the app:

• 1️⃣ Go to the App Store (iOS) or Google Play Store (Android).
• 2️⃣ Check for updates to the MEGA app and install them.

💡 If there's no available update, uninstall the app from your device and go to the App Store (iOS) or Google Play Store (Android) to reinstall it.

Some browsers may be better compatible with the MEGA service. If the MEGA video is not playing on Chrome, try Firefox, Edge, or another supported browser. Moreover, ensure your browser is updated to the latest version to avoid compatibility issues.

Besides that, if you have installed some extensions to your browser, you can also disable them to avoid any conflict.

✍️ Steps to disable extensions (on Chrome):

• 1️⃣ Open the Chrome's option menu.
• 2️⃣ Select Extensions > Manage extensions.
• 3️⃣ Disable all the extensions.

Too much app cache can cause various issues, including video not playing. You can check and clear the app's cache to see if the video can play correctly.

Besides that, if you have installed some extensions to your browser, you can also disable them to avoid any conflict.

✍️ Steps to clear the MEGA app cache:

On the MEGA app:

• 1️⃣ Open the device's Settings app.
• 2️⃣ Go to the Apps section and find MEGA.
• 3️⃣ Select Storage and then Clear Data / Clear Storage / Clear Cache.

On MEGA online service (take Chrome as an example):

• 1️⃣ Open the Chrome’s option menu.
• 2️⃣ Choose Settings.
• 3️⃣ Go to Privacy and security > Third-party cookies > See all site data and permissions.
• 4️⃣ Search or find MEGA and then delete all MEGA caches and cookies.

If the MEGA app cannot play your video, you can also download the video and try to play it offline.

✍️ Steps to download videos from MEGA:

• 1️⃣ Go to the MEGA app and find the video file.
• 2️⃣ Right-click on the video and select Download > Standard download to save the video to your local drive.

Besides trying the above fixes to solve the MEGA video not playing issue, you can follow the tips below to prevent future playback issues before uploading videos to MEGA. Here are some recommendations that can help you play the MEGA cloud video properly.

Before uploading videos to MEGA, you can first check whether the video format is supported by MEGA or not. It's recommended to convert videos to MP4 (H264 + AAC) for best compatibility.

The latest app version offers the most stable performance for video playback and ensures other functionalities are running correctly.

Though MEGA is a security-claimed cloud service, it's better to keep important files on an external drive to prevent relying exclusively on MEGA.

MEGA videos can become unplayable over time due to accumulated cache. To avoid video playback issues, you need to clear your browser cache and cookies regularly.

MEGA videos not playing can be frustrating when you desire to play the video on the cloud. Don't worry, though! You can find the appropriate solutions and useful tips to fix and avoid playback issues.

Anyway, to ensure smooth video playback, you can check and change the video format supported by MEGA, have a good internet connection, update the MEGA app, clear caches from the app/browser, etc.

By the way, it's highly recommended to download Free HD Video Converter Factory to help with various video playback issues caused by unsupported formats and codecs.

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