How Long I Can Get Support from WonderFox?

WonderFox Email Service:

We will try to provide the best service to each user by email. We promise to our customers that we will deal with emails within 24 hours after receiving them.

Email Service Content:

Technical support: Basic usage of software, Software Registration
Order support: Any issue about Online Order, Retrieve License Code
PS: If you have any feedback or suggestions about the software, please just email us, and we would update the software base on the suggestions if workable.

24 Hours Guarantee:

We promise that we will deal with and reply your emails within 24 hours. And commonly, we just deal daily emails in 2~8 hours. If you didn’t receive a reply in your mailbox after 24 hours, please go check your Junk-Box; you can also try to contact us again using a different email. And please make sure your email box is not full.

Also Includes Weekends and Holidays

By the way, we will also reply to emails in holidays (such as Hallowmas, Independence Day, Christmas, New Year’s Holiday, etc.). So, we will respond to daily emails in 24 hours, no matter when.